Frequently Asked Questions

You can place orders through two convenient methods:

We offer a wide range of FMCG products including:

• Fresh bread and bakery products
• Beverages and soft drinks
• Household essentials
• Groceries and pantry items
• School feeding scheme supplies

Product availability may vary by location and supplier. Contact us for specific product inquiries.

Yes, you can modify or cancel your order under certain conditions:

• Modifications: Available until the supplier confirms the order
• Cancellations: Can be cancelled before the supplier starts processing
• Time Window: Typically within 1-2 hours of placing the order

Contact us immediately via WhatsApp or phone if you need to make changes to your order.

Minimum order requirements vary by supplier and product category:

• Bakery Products: R50 minimum order
• Beverages: R100 minimum order
• School Orders: R500 minimum for bulk orders
• Spaza Shops: R200 minimum order

These requirements help ensure efficient delivery and cost-effective operations.

We accept multiple payment methods through our secure Peach Payments integration:

• Credit/Debit Cards: Visa and Mastercard
• Instant EFT: Direct bank transfers
• Scan-to-Pay: QR code payments
• Cash on Delivery: Available for select areas

All online payments are processed securely through Peach Payments.

Yes, online payments are completely safe. We implement multiple security measures:

• OWASP-aligned security standards
• SSL encryption for all transactions
• Secure payment processing through Peach Payments
• No storage of sensitive payment information
• Regular security audits and monitoring

Refunds are available under the following conditions:

• Damaged Products: Full refund or replacement
• Wrong Items: Full refund and correct items delivered
• Late Delivery: Partial refund for significant delays
• Cancelled Orders: Full refund if cancelled in time

Contact our support team via WhatsApp or email to initiate a refund request.

Credit terms are available for established businesses:

• Schools: 30-day payment terms for approved institutions
• Spaza Shops: 7-day payment terms for verified businesses
• New Customers: Payment required upfront initially
• Credit Limits: Based on business size and payment history

Contact us to discuss credit terms for your business.

Our delivery process is simple and reliable:

1. Order Confirmation: Supplier confirms your order
2. Assignment: Order is assigned to a Shovebike delivery agent
3. Dispatch: Agent collects and starts delivery
4. Tracking: Real-time updates via WhatsApp
5. Delivery: Agent delivers and confirms receipt

Delivery times depend on order type and location:

• Same Day Delivery: Orders placed before 10 AM (subject to availability)
• Next Day Delivery: Standard delivery for most orders
• Bulk Orders: 2-3 business days for large school orders
• Delivery Hours: 8 AM - 6 PM, Monday to Saturday

You'll receive delivery updates via WhatsApp.

Delivery fees are calculated based on:

• Distance: R20 - R50 depending on location
• Order Value: Free delivery for orders over R500
• Order Size: Additional fees for very large orders
• Urgency: Same-day delivery may incur extra charges

Delivery fees are clearly shown before you confirm your order.

If you're not available for delivery:

• Reschedule: Contact us to arrange a new delivery time
• Alternative Location: Provide a safe drop-off location
• Authorized Person: Have someone else receive the order
• Storage: We can hold the order for up to 24 hours

Please communicate any delivery changes as early as possible.

To become a supplier on Kwikdrop:

1. Contact us via WhatsApp or email
2. Submit your business registration and compliance documents
3. Complete our supplier onboarding process
4. Set up your product catalog and pricing
5. Receive training on the supplier dashboard

We're looking for reliable FMCG suppliers who can meet our quality and delivery standards.

The supplier dashboard provides:

• Real-time Orders: View incoming orders instantly
• Order Management: Accept, reject, or mark orders as ready
• Inventory Control: Update product availability
• Analytics: Sales reports and customer insights
• Communication: Direct messaging with customers

The dashboard is accessible via web browser and optimized for mobile devices.

Commission rates are competitive and transparent:

• Standard Rate: 10% of order value
• Bulk Orders: 8% for orders over R1000
• School Orders: 7% for educational institutions
• New Suppliers: Reduced rate for first 3 months

Commission covers platform fees, payment processing, and delivery coordination.

Payment processing is simple and reliable:

• Payment Schedule: Weekly payments every Friday
• Payment Method: Direct bank transfer
• Statement: Detailed payment statements provided
• Processing Time: 1-2 business days after payment date

All payments are processed automatically after successful delivery confirmation.