Find answers to common questions about Kwikdrop's B2B2C eCommerce platform
Kwikdrop is a B2B2C eCommerce platform that connects spaza shops and schools (buyers) with FMCG suppliers (e.g., bakeries) and manages last-mile delivery through Shovebike Delivery. We digitize ordering processes and provide reliable supply chain solutions for township businesses.
Kwikdrop is designed for:
Registration is simple and can be done through multiple channels:
Our team will guide you through the registration process and set up your account.
Kwikdrop currently operates in Gauteng, South Africa, with a focus on township areas. We're expanding our coverage and delivery network. Contact us to check if we're available in your specific area, or to express interest in bringing Kwikdrop to your community.
You can place orders through two convenient methods:
Send your order via WhatsApp to 062 234 8962. Simply list the products you need and quantities.
Log into your account on our website, browse the product catalog, and add items to your cart.
We offer a wide range of FMCG products including:
Product availability may vary by location and supplier. Contact us for specific product inquiries.
Yes, you can modify or cancel your order under certain conditions:
Contact us immediately via WhatsApp or phone if you need to make changes to your order.
Minimum order requirements vary by supplier and product category:
These requirements help ensure efficient delivery and cost-effective operations.
We accept multiple payment methods through our secure Peach Payments integration:
All online payments are processed securely through Peach Payments.
Yes, online payments are completely safe. We implement multiple security measures:
Refunds are available under the following conditions:
Contact our support team via WhatsApp or email to initiate a refund request.
Credit terms are available for established businesses:
Contact us to discuss credit terms for your business.
Our delivery process is simple and reliable:
Delivery times depend on order type and location:
You'll receive delivery updates via WhatsApp.
Delivery fees are calculated based on:
Delivery fees are clearly shown before you confirm your order.
If you're not available for delivery:
Please communicate any delivery changes as early as possible.
To become a supplier on Kwikdrop:
We're looking for reliable FMCG suppliers who can meet our quality and delivery standards.
The supplier dashboard provides:
The dashboard is accessible via web browser and optimized for mobile devices.
Commission rates are competitive and transparent:
Commission covers platform fees, payment processing, and delivery coordination.
Payment processing is simple and reliable:
All payments are processed automatically after successful delivery confirmation.
Can't find the answer you're looking for? Our support team is here to help you.